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Refund Policy for BookAura

This Refund Policy outlines the terms and conditions regarding refunds for purchases made on BookAura, including digital products such as the Shivmay eBook.

By purchasing from our website, you agree to this Refund Policy.

1. Nature of Digital Products

All products sold on BookAura are digital in nature. Once a digital product is purchased and delivered (via download or email), it is considered "used" and cannot be returned.

2. No Refund Policy

Due to the intangible and non-returnable nature of digital goods, all sales are final, and we do not offer refunds or exchanges once the product has been successfully delivered.

3. Exceptions (Limited Cases)

Refunds may only be considered under the following circumstances:

Duplicate payment made by the user
Payment was successful but the product was not delivered
Technical issues that prevent access to the eBook and are not resolved by our support team

In such cases, users must contact us within 48 hours of the transaction.

4. Refund Process

If your request meets the eligibility criteria:

You must email us with proof of purchase
Our team will review your request within 3–5 business days
If approved, the refund will be processed to the original payment method

Refund processing time may vary depending on your payment provider.

5. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

Change of mind after purchase
Lack of understanding of the product content
Failure to read product description before purchase
Incompatible device or software issues on the user’s end

6. Contact Information

For refund-related queries, please contact us at:

Email: support@bookaura.com

7. Policy Updates

We reserve the right to modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

8. Agreement

By purchasing the Shivmay eBook or any product from BookAura, you acknowledge that you have read, understood, and agreed to this Refund Policy.